DONATION FAQs

General Donations

How do I donate to MSAA?

There are several ways to donate to MSAA.

You may make a donation online with your credit card.

You can also donate:

By telephone via credit card at (800) 532-7667, extension 146.

By mail with a check payable to "Multiple Sclerosis Association of America" or "MSAA", and send to:

Multiple Sclerosis Association of America
Attention: Donor Relations
375 Kings Highway North
Cherry Hill, NJ 08034

All gifts are voluntary and tax-deductible.

How do I donate in memory of or in honor of someone?

In memory of or in honor of gifts can be made in the same way as general gifts.

MSAA provides convenient online donation forms that allow you to make your tributary gifts safely and securely.

You can also Create a Tribute Page that allows you to create a personal web page in memory or in honor of someone special that can be forwarded to your family and friends.

Should you wish to make a tribute gift by credit card over the phone, please call (800) 532-7667, ext. 146 or 110.

You may mail a tribute gift by check payable to "Multiple Sclerosis Association of America" or "MSAA" to:

          MSAA
          Attn: Donor Relations
          375 Kings Highway North
          Cherry Hill, NJ 08034

Why become a monthly donor?

$15.00 a month provides a four-wheel walker and quad cane for one individual with MS.

Monthly donors help reduce our costs, which allows MSAA to help provide vital services and support to help improve the lives of the entire MS community.

As an online monthly donor, your credit card will be charged every month. After your initial donation, you will receive an email message with a password and a link to the Monthly Giving Service Center, where you can:

  • Review your transaction history
  • Update your contact information
  • Change your login or password
  • Update your donation information (amount, credit card details, etc.)

You may cancel your monthly donation at any time. Please call our Senior Manager of Donor Relations at (800) 532-7667, ext. 117.

Questions about monthly giving? Please call (800) 532-7667 ext. 117 or email monthlygiving@mymsaa.org.

If I want to send a donation directly to MSAA in Cherry Hill, New Jersey what address do I use?

Multiple Sclerosis Association of America (MSAA)
National Headquarters
375 Kings Highway North
Cherry Hill, NJ 08034

Donations should be made payable to "Multiple Sclerosis Association of America" or "MSAA."

How much of my donation goes to those who have multiple sclerosis?

According to our recent audited financials, 74 percent of total revenue raised goes to MSAA programs and services for people living with MS. The other 26 percent goes to administration and fundraising*. MSAA is dedicated to ensuring that as many funds as possible go to help individuals with MS, balancing this with the necessary investments to ensure our sustainability in the future.

At MSAA, our mission is to improve the lives of individuals living with MS. To continue meeting that mission, we are continuously working to secure new revenue streams. We continue to be highly rated by the BBB Wise Giving Alliance based on our financial efficiency.

MSAA Financial Ratios Fiscal Year 2015-16

* As of fiscal year 2015-16

You may request a copy of the most recent MSAA Annual Report by calling (800) 532-7667, extension 146 or by downloading a copy here.

Is there a way 100 percent of my gift can go to programs and services?

Yes. When writing your check, or giving information by telephone, simply state that you want to restrict your gift to a specific MSAA program or service, e.g. "equipment distribution" or the "Helpline." That way, you know that 100 percent of your gift, by policy, will go to that part of MSAA's mission.

Mail and Phone Solicitations

How do I remove my name from your call list?

Please complete our online donor request form or email us at tgreen@mymsaa.org.

In addition, you may mail your request - including your complete name, address, and telephone number to:

          Multiple Sclerosis Association of America
          Attn: Development Department
          375 Kings Highway North
          Cherry Hill, NJ 08034

Finally, you can call us at (800) 532-7667, extension 146 to submit your request. Please speak clearly and include your full name, zip code, and telephone number.

We will make sure your name is removed from our call lists.

You may continue to donate via mail and online, or you can request to be taken off of all lists. Information about our programs and services will still be sent if you wish.

I was called by someone who said they represented MSAA...how can I find out if this company is telling the truth?

MSAA works with third-party companies that represent us over the telephone. Individuals that call on behalf of MSAA should identify themselves distinctly.

You may also call (800) 532-7667, extension 117 to verify the companies that represent us.

I want to give to MSAA but don't want to be called...what do I do?

Tell us you only want to be contacted by mail and/or email, and we will remove you from our calling list and place you on our direct mail and/or email list.

Please complete our online donor request form, email us at tgreen@mymsaa.org, or you may contact us at (800) 532-7667, extension 146.

Why am I called more than once per year?

You can control how many times you are contacted within a year for a gift. Whether by telephone or by mail, all you have to do is let us know if you would like to be contacted once per year, twice per year, or quarterly for your gift, and your request will be honored accordingly.

Please complete our online donor request form, email us at tgreen@mymsaa.org, or you may contact us at (800) 532-7667, extension 146.

I sent in my donation, and I received another notice asking me to send in my donation...why?

On rare occasions, new mailings requesting gifts are sent before all of the gifts from a previous mailing are registered. Also, reminder notices are sent 21 days after a telephone pledge is made. At these times, gifts and new notices might cross in the mail. MSAA appreciates your understanding and apologizes to all who experience this.

Why is the address on the return envelope different from the address of MSAA's Headquarters?

All donations to MSAA first go to a counting house where money is counted and banked before arriving at MSAA's Headquarters in Cherry Hill, New Jersey.

How many Post Office Boxes does MSAA use for donations?

MSAA currently operates three PO Boxes for donations, including the following:

          PO Box 96219, Washington, DC 20090-6219
          PO Box 5042, Hagerstown, MD 21740
          PO Box 1887, Merrifield, VA 22116-8087

Clothing Bins

Where can I donate clothes to MSAA?

Currently, MSAA has clothing donation bins in NJ and PA. For more details on the exact locations or to find one near you, please email tgreen@mymsaa.org or call (800) 532-7667 ext. 146.

I accidentally dropped an item that I did not intend to donate

Please call us immediately at (800) 532-7667, ext. 146. We will contact our third party vendor to assist with finding your lost item.